Utility and Energy

The energy market is characterized by whole-scale privatization, brisk M&A activities, and fast-paced technological developments. To sustain in this environment, enterprises must ensure the agility to meet customer demands and continually achieve higher service levels. There is mounting pressure to enhance efficiency on various fronts—technological, financial, operational, and fiscal. Aging systems built on legacy architectures that are too rigid to customize or to integrate with emerging IT solutions severely constrain enterprises from delivering on-demand customer services. While they need to revamp such systems to align their business with the market, the high cost involved in such initiatives and the lack of technical expertise are constant concerns for most enterprises.

UST has a rich portfolio of services and an experienced pool of technical resources to address specific requirements of enterprises in the utilities segment—including application development and maintenance, BPO, strategic services, and legacy re-vitalization and re-engineering. We have designed and implemented mission-critical solutions spanning several energy verticals such as billing, distribution, service, client information, and finance. Our focus is on repositioning legacy environments and providing businesses the agility to respond to market dynamics. In all of our engagements—from design and implementation to supporting highly complex system—we leverage our proprietary methodologies and technology partnerships to relocate legacy investments for cost-effectiveness, and consolidate our client’s business with sustainable value and continual support.

Our client-centric Global Engagement Model combines the expertise of senior local resources with the cost, scale, and quality advantages of offsite operations. In all of our engagements, we ensure that our clients have full visibility into various phases of the projects and work collaboratively with them to build enduring solutions and lasting strategic relationships.