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Home > Newsroom
> Press Releases (25th April 2007)
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Press Releases
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US Technology Announces its First Mortgage BPO Client Win
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ALISO VIEJO, Calif. – April 25, 2007 – US Technology, a leading provider of IT services
and Business Process Outsourcing (BPO) solutions for Global 2000 enterprises, today
announced that one of the top 10 U.S. mortgage lenders became the first mortgage
BPO client following the recent launch of the company’s Mortgage BPO practice.
Going the Extra Mile to Retain Borrowers
The client, like other mortgage lenders, wanted to retain its current mortgage loan
customers. One of the simplest ways to keep customers for life is to communicate
with them on a regular basis. In addition to sending out monthly mortgage statements,
the client wanted to ensure that their customers are well informed of current market
trends, new products and special offers. To accomplish this communication goal,
the company needed an efficient and quick means to reconfirm the integrity of its
data and format all correspondence information onto a single system.
To retain its borrowers, the client needs to collect and recertify data quickly.
And when it comes to this data, there is no room for error. Unfortunately their
internal staff does not have the additional bandwidth to handle this work.
US Technology was able to offer the client the support they needed along with the
commitment to quality and accuracy in a very short time frame. The client commented
that they trusted the US Technology mortgage BPO team because of its solid reputation.
US Technology was able to offer the client the support they needed along with the
commitment to quality and accuracy in a very short time frame. The client commented
that they trusted the US Technology mortgage BPO team because of its solid reputation.
The first project that US Technology will be responsible for is to examine recordation
data and ensure that the data matches the original mortgage information on the client's
database. This information will be useful for customer retention.
The US Technology Mortgage BPO Advantage: Extensive Mortgage Knowledge and Experience
"The main reason this client chose US Technology to be their mortgage BPO partner
is directly related to the extensive knowledge and experience of our mortgage BPO
team. In an industry where experience is critical, we know what it takes to manage
efficient back office operations and deliver results," said Ram Dhindhwal, president,
mortgage BPO operations, US Technology. "Other advantages we offered were the ability
to get them up and running with their specific BPO needs in less than two weeks,
to work within the constraints of their security requirements and the ease of doing
business we offer, especially in terms of contract and pricing"
The US Technology Mortgage BPO practice, which ranges from loan origination processing
(or any portion thereof) to loan servicing, helps mortgage lenders and mortgage
services providers significantly reduce their back office processing costs while
improving processing efficiencies. The BPO services enable lenders and service providers
to retain complete control of their operations while providing them with the ability
to scale up or down during market fluctuations. For more information visit the Mortgage
BPO Web page at: http://www.ustri.com/mortgagebpo.aspx.
About US Technology
US Technology is a leading provider of end-to-end IT services and BPO solutions
for the Global 2000 market. US Technology offers a "client-centric" global delivery
model that combines local, senior, on-site resources with the cost, scale and quality
advantages of offshore operations. The company is known for a relentless focus on
its clients, flexibility and commitment beyond contract. Headquartered in Aliso
Viejo, California, US Technology has more than 5,000 employees worldwide and is
certified globally as CMMI® Level 5, P-CMM® Level 5 and ISO 27001. For more information
visit: www.ustri.com.
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