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Home > Newsroom
> Press Releases (21st May 2007)
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Press Releases
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US Technology Signs a Multi-Million Dollar Contract with a Leading National Retailer
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ALISO VIEJO, Calif. - May 21, 2007 - US Technology, a leading provider of IT services
and Business Process Outsourcing (BPO) solutions for Global 2000 enterprises, today
announced that it has signed a multi-million dollar deal for a management information
system implementation with a national retailer with more than 5,500 locations. US
Technology was engaged to implement the system that will support the client’s commitment
to continually increasing customer satisfaction. This is a green field project that
will leverage the latest architecture and technology including Service Oriented
Architecture and Windows Workflow Foundation in .Net domain. The system applications
will be deployed in three phases with the first release scheduled to go live in
August 2007.
Client Goal: An On-going Commitment to Improving Efficiencies for its Customers
The client is committed to improving efficiencies and is continually seeking to
enhance customer satisfaction. For this new system, the client has three goals.
Their first goal is to consolidate data sources across several departments and to
do a data migration from a few smaller databases to the new database and application
that US Technology is developing. The second goal is to optimize information exchanges
between business processes. The third goal is to remove inefficiencies related to
work overlap.
"This management information system project win is a direct result of having demonstrated
that we thoroughly understand the client’s business and have a complete command
on their domain. In addition, we have the competency and expertise to implement
in the areas that we have recommended," said Mike Zerkel, vice president, new and
emerging accounts, US Technology. "A key advantage of US Technology is that we are
able to deliver on-site senior resources who manage a select group of offsite resources.
Our client-centric delivery model aligns very well with their business model."
Improving Business Processes with US Technology Domain Expertise
The client first began working with US Technology in November 2005. US Technology
was hired to do requirements analysis and reengineering of their business processes.
Over the course of the past year and a half, client stakeholders worked together
with the US Technology reengineering experts to achieve highly efficient and more
agile solutions to manage customer relations.
US Technology reengineered their business processes, showing the client how they
could achieve measurable benefits and run their business in a much more efficient
way. This resulted in a greatly revamped business process, which will be supported
by the automation and consolidation that the new application will bring in.
About US Technology
US Technology is a leading provider of end-to-end IT services and BPO solutions
for the Global 2000 market. US Technology offers a "client-centric" global delivery
model that combines local, senior, on-site resources with the cost, scale and quality
advantages of offshore operations. The company is known for a relentless focus on
its clients, flexibility and commitment beyond contract. Headquartered in Aliso
Viejo, California, US Technology has more than 5,000 employees worldwide and is
certified globally as CMMI® Level 5, P-CMM® Level 5 and ISO 27001. For more information
visit: www.ustri.com.
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