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BPO Services |
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Business Process Outsourcing (BPO) is one of the fastest growing segments of the
Information Technology Enabled Services (ITES) industry.
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BPO comprises specialized outsourcing services whereby a vendor assumes responsibility
for managing and optimizing an entire business process or business function, including
the supporting staffing and information technology, to effect improved business
performance or results. Typically, companies that are looking at BPO hope to leverage:
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Factor cost advantage
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Economies of scale |
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Business risk mitigation |
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Competency |
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Resource utilization |
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UST takes the responsibility for the function or business process, and
also re-engineers the way it is done. We either devise new technology to accomplish
the process, or apply the existing technology in an innovative way to improve the
process. |
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Mortgage BPO Services |
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UST mortgage business process outsourcing (BPO) services enable mortgage
lenders and mortgage services providers to increase their profits, quickly adapt
to changing market conditions, and consistently meet (and often exceed) client demands.
Our operations cover a wide range of services—from loan origination processing,
or any portion thereof, to loan servicing. With our mortgage BPO services, mortgage
lenders can focus their resources toward increasing loan originations while getting
around the issues of ramping up and paring down infrastructure and resources.
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We deploy the right mixture of resources for any given effort—from improving processes
to providing client service. For imparting effective services, we rely on our extensive
business domain expertise, awareness of regulatory mandates, and the conviction
that every mortgage provider is different and has unique requirements. |
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UST Mortgage BPO Highlights |
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The highlights of our Mortgage BPO Services are: |
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We have the experience and domain expertise to help you improve the quality of
your business, profit margins, productivity, and achieve competitive edge.
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You can leverage our best shore global sourcing and delivery model, continual
process optimization, and technology-efficient solutions to reduce operational costs
and reallocate budget for strategic growth. |
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Our flexible pricing models protect providers against downward market fluctuations
while remaining poised to take advantage of market upswings.
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We manage loan capacity and reduce processing time so your in-house resources
can focus on strategic initiatives. /td>
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We comply with the latest federal/state regulations and information security practices. |
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Range of Mortgage BPO offerings |
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The following tables list the range of our mortgage BPO offerings. |
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Mortgage Services Provider Benefits |
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UST focuses on providing clients with the means for redeploying skilled,
competent, and knowledgeable resources to work on higher value, and highly strategic
projects. This focus helps us deliver improved client services and facilitate and
support revenue-generating initiatives. The benefits of using our mortgage BPO services
include: |
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Reduced labor and loan processing costs—Our cost effective BPO model generates
economies of scale that result in faster closings and greater profits.
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Services flexibility—Quick ramp-up and paring-down of the infrastructure and resource
to ensure minimal downtime and maximum uptime for your client-facing business processes. |
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Mortgage expertise—Accelerate efficiencies by leveraging 24x7 world-class resources
to deliver mortgage industry-specific solutions that quickly generate ROI. |
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Increase productivity—We can handle the complete loan processing and quickly adjust
to our client's production volume needs. |
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UST Expertise |
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Some of our features pertinent to this services area are: |
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Our mortgage industry is led by veterans—with average experience of more than
25 years in the mortgage and financial services industry.
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Our global resources instinctively understand the geographical and business environments
in which the services they provide will be used. |
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UST clients include more than 35 Fortune 500 companies. We provide our
services for more than 50% of the Fortune leaders in six industries.
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The UST client intimacy model provides an executive sponsor for every
client, which works well in an industry where every mortgage lender is unique.
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The company has an attrition rate of less than 10 percent as against the industry
average of 22-26 percent.
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UST has global presence, with development centers in Canada, India,
and Malaysia, and offices in the U.S., Singapore, and England.
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