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Home > Engagement Model |
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We provide end-to-end IT services, infrastructure management and BPO solutions using a unique client-centric Global Engagement Model that provides the optimal mix of senior local resources with the cost, scale, and quality advantages of offsite operations for each of our clients. Enterprises can expect to receive:
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Client intimacy - our primary focus is on spending time with our clients to understand and address their specific needs
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Vertical expertise - we train our teams through our client universities
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Technology expertise - delivered through our Centers of Excellence
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Less clients, more attention - we focus on the quality of client relationships, not the quantity of transactions
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What Differentiates UST Global Delivery |
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We believe that quality is not just about operational efficiency. It is built upon people, relationships, and skills; meeting timelines; reducing costs; ensuring transparency of processes; identifying the right tools for building solutions; and the optimum utilization of resources. UST differentiators include:
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Commitment beyond contract - not only will we get your project specifications implemented, we will also ensure your inherent business needs are addressed
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Long-term investment in our clients - investments and efforts are carefully structured toward reducing the risk of outsourcing your projects
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Global Engagement Model perfected for projects of all sizes
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Striving to build business partnerships with our clients while developing solutions for them
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Learning and innovation is a continuous process for us. We constantly seek out new technologies and share our expertise through domains, knowledge portals, Client University, learning audits, reverse engineering, and application modernization
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Ease of doing business. We offer complete contract and engagement model flexibility to every client based on their specific needs
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UST works collaboratively with our clients. We establish partnerships-not client-vendor relationships. We embrace innovation-not predefined strategies-to exceed our client’s expectations and surpass our own standards. Throughout every engagement, we observe the following guidelines:
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Engaging our experts-Architects, Senior Project Managers, and Senior Business Analysts-to work directly with the client
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Keeping cost and quality always in focus- We focus on delivering it right the first time as opposed to reworking to get to the right solution
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Ensuring client participation throughout the engagement cycle
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Setting up check and balances in our systems and processes to ensure quality and timely deliveries
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Providing post-implementation support
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Our projects comply with clearly defined delivery metrics and SLAs. PMP-certified professionals provide project management expertise, integrated project plans and change management. We ensure that our clients have full visibility into the projects and project teams through multiple touch points.
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We are equipped with the organizational infrastructure for executing our engagements at the highest levels of delivery standards. Our Account Management is made up of a globally integrated team that focuses on the full spectrum of every project. We are driven by:
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Our culture and values
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CMMI Level 5 processes and infrastructure
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We attribute the success of our solutions and the level of excellence that we deliver to five basic ingredients:
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Proven methodologies
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Right metrics
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World-class infrastructure
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Industry-accepted security standards
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Business continuity procedures
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